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COVID-19 & Safety

To ensure a safe and enjoyable visit for our visitors and staff, Ingenium is introducing new health and safety guidelines.

For safety reasons, some spaces may be closed. For more information, visit Site Plan & Facilities.

Before you visit

Online Ticketing

ADVANCED TICKETS REQUIRED

All visitors must reserve their tickets in advance online. This includes Ingenium Members and those visiting during the free hour.

Cartoon illustration of an analog clock showing ten minutes before the hour.

ARRIVE 10 MINUTES EARLY

Visitors should arrive at the museum 10 minutes before their time slot to allow time for parking and check-in.

Cartoon illustration of a piece of paper and a mobile device with a blue ticket appearing on both.

HAVE YOUR TICKETS WITH YOU

Make sure you have your tickets with you – in print or on your phone.

Safety Measures

Cartoon illustration of a woman lying in bed with a washcloth on her forehead. Next to the woman is a thermometer showing a high temperature.

STAY AT HOME IF YOU HAVE SYMPTOMS

If you have any symptoms, please postpone your visit until you are well.

Cartoon illustration of three people wearing masks standing apart in a large open space.

REDUCED SITE CAPACITY

To support physical distancing during your visit, a limited number of people will be allowed on-site.

Cartoon illustration of two people in masks looking at colourful mason jars on a shelf. An arrow indicates that they are standing two metres apart.

PHYSICAL DISTANCING

Provincial health guidelines require that families and other social units keep at least two metres (six feet) apart from others at all times.

Cartoon illustration of a woman walking six feet behind a man in a wheelchair

DIRECTIONAL SIGNAGE

A directional path through the museum will be posted for visitors to follow.

Cartoon illustration of two adults and a child wearing a mask

FACE MASKS REQUIRED AGE 2 AND UP

Ottawa Public Health requires non-medical face masks to be worn in enclosed public spaces. Learn more about exemptions here.

Cartoon illustration of two hands covered in soap suds held under the flow of a water tap.

ENHANCED CLEANING AND HAND-WASHING STATIONS

Hand-sanitizing stations are available throughout the museum. High-touch areas are cleaned and disinfected frequently.

CAFM - Visitor Code of Conduct

Visitor Code of Conduct

The Canada Agriculture and Food Museum is a national museum and is open to all. Respectful use of the space, resources, and animals ensures a safe and enriching experience for all visitors. 
IMPORTANT! During COVID-19, following the museum and public health guidelines will help to keep you and your loved ones safe during your visit.

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF
 

PROHIBITED ITEMS

The possession or use of objects that are dangerous or prohibited by law is not permitted on the premises during museum visits or events.

Backpacks, coolers, sports bags, strollers, and purses may be subject to “bag searches” at all entry points.

The following items are not permitted in the museum, or any event area:

  • Any bag exceeding 35 cm x 35 cm x 15.25 cm in size
  • Hard-covered briefcases
  • Flags, banners, or posters that might obstruct a visitor’s view
  • Alcohol and glass bottles
  • Drones or other similar objects
  • Any object that makes noise (bells, horns)
  • Any animal, except service animals (presentation of certification required)
  • Fireworks or other pyrotechnical apparatus
  • Laser pointers
  • Audio visual equipment; i.e., video cameras on tripods (exceptions need preapproval by Public Affairs  prior entry) Please contact: contact@ingeniumcanada.org
  • Any weapon, pocket knife, cutter, blade, or any other knives, prohibited weapons, blunt objects, aerosol, capsicum/“pepper spray”*
  • Any object deemed suspicious by security personnel*

*Knives, Weapons or Suspicious items

  • Any knife, weapon, or object considered dangerous or risky is prohibited on the premises
  • Any person with that type of item in their possession will be denied access to the venue, unless they voluntarily dispose of the object in the containers provided for this purpose
  • Weapons and other items voluntarily given up for that purpose will be destroyed
FAQ
What new health and safety measures have been implemented?

As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. There will be fewer visitors allowed at any one time, physical distancing will be required and a directional path through the museum buildings will be posted for visitors to follow. 

How can I keep myself and my family safe during our visit?

Following the museum and public health guidelines will help to keep you and your loved ones safe during your visit. 

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

Will visitors be required to wear masks?

Yes. As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. Exemptions apply to children under two years of age, individuals with medical conditions, and individuals who are unable to apply or remove a mask without assistance. Learn more on exemptions here.

The use of masks, physical distancing, and hand washing are health measures we require of all visitors and staff, to ensure a safe environment for everyone at our sites.

Will museum staff be wearing masks?

Yes.

Why is there a reduced capacity for the site?

To ensure that visitors can safely practise physical distancing during their visit, we have limited the number of people that can be on-site during their selected visit time.

The capacity for each day is based on several variables, including indoor space restrictions due to inclement weather.

Once the capacity limit has been met for any given time, tickets for that time slot will no longer be available.

Are there any enhanced cleaning protocols in place?

Yes, we have installed additional hand-sanitizing stations throughout the museum. In addition, we are following heightened cleaning protocols, including more frequent cleaning and the disinfection of high-touch areas such as door handles, interactive experiences, and seating surfaces.

Are you taking the temperatures of visitors?

We will not be taking the temperature of visitors.

To ensure the health and safety of other visitors and our staff, if you feel you might be ill, or are exhibiting any symptoms, we kindly ask that you postpone your visit until you are well.

Online Ticketing

Visitors must purchase their tickets online in advance of their visit. Members and those visiting during the free hour from 3:30 p.m. to 4:30 p.m. are required to reserve their time slot using the e-ticket portal below.

This process ensures that we keep the capacity of site visitors within the recommended guidelines, and that practises such as physical distancing can be maintained.

Purchase your e-ticket

When purchasing your ticket, you will be able to select a time slot. Your e-tickets will be available to download on your mobile device.

NOTE: E-tickets are non-transferable, and cannot be cancelled. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Stay at home with symptoms

If you have (mild) symptoms such as shortness of breath, fever, or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

FAQ
Do I need to buy tickets in advance?

Yes. Everyone must purchase an advance ticket online. Visitors will not be able to purchase a ticket from our staff on-site. You will be able to choose a specific time to start your visit. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Please ensure you arrive on time. Unfortunately, it is not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum, as a result of the guidelines issued by Ontario Public Health. Allow for sufficient time to park and make your way to the museum entrance.

  • Unfortunately, if you arrive later than your booked start time, we cannot allow you to enter the museum. You are also not entitled to any reimbursement of the cost of your ticket.
Why do I need to purchase tickets for a specific time?

In order to adhere to provincial health and safety regulations, there is a limit to the number of people who can visit the museum at once.

What happens if I miss my time slot?

Visitors are responsible for arriving on time for the visit time indicated on their ticket. Unfortunately, refunds cannot be issued once your time slot has passed.

Can I buy a ticket on-site?

Unfortunately, tickets cannot be purchased on-site. Tickets are only available through our online admissions portal. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Is there a time restriction for my visit inside the museum?

No, there is no restriction on the duration of your visit. Please note that an average visit takes approximately two hours.

We have designed the ticketing time slots to ensure that visitors have ample time to see and enjoy the entirety of the museum during their visit.

Can I leave the museum and re-enter?

No. In order to respect the reduced site capacity, re-entry is not permitted.

Can I get a refund or make changes to my reservation?

Ticket holders are unable to cancel their tickets.

For any inquiries regarding your purchased tickets, please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I have purchased a ticket and am scheduled to visit the museum soon, but now I have (mild) symptoms. What should I do?

If you have a cold or other symptoms, please stay at home, in accordance with Ottawa Public Health guidelines. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I would like to visit the museum with a group; how can I purchase tickets?

Currently, the museum is only open to individual visitors. This ensures we comply with Ontario public health guidelines.

What if I don’t have a credit card, or I am unable to access the e-ticketing portal?

Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Hours

The Canada Agriculture and Food Museum is now reopened.

We plan to be open year-round.

Hours of operation are 9:30 a.m. – 4:30 p.m., Thursday to Sunday.

The museum is open on statutory holidays, except December 25.

The museum offers free admission from 3:30 – 4:30 p.m. You MUST reserve your ticket online in advance for that time slot.

FAQ
Why are the opening hours modified?

We have revised our opening hours to adapt to the new provincial health and safety procedures and guidelines, which are designed to keep our visitors and staff safe.

Are there plans to go back to regular opening hours?

We will continue to review our operational needs and procedures as the situation evolves.

Admission

Join us at the Canada Agriculture and Food Museum. Admission fees are:

Scroll to the right to view more of the table.

Category Fees
Adult $12.25
Senior (age 60+) / Student* $10.25
Youth (ages 3-17) $10.25
Child (age 2 and under) Free
Family (6 pers. – max 2 adults) $34
Member Free

All admission prices do not include applicable taxes and are subject to change without notice.
Admission is free daily between 3:30 p.m. and 4:30 p.m. **You MUST reserve your ticket online in advance for that time slot. 

*Students must show valid student identification.
** Free admission does not apply to special exhibitions and events.

Purchase your e-ticket

Complimentary admission

Ingenium offers free admission to all active Canadian military personnel, Canadian military veterans, Indigenous peoples, including First Nations, Inuit and Métis, and a support leader accompanying a person with disabilities. When available, presentation of an Identification or Status Card is requested. PLEASE NOTE: You MUST book your ticket in advance by contacting our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Become a member for unlimited free admission.

Group Fees

In order to maintain required health and safety practises at our sites, we are unable to accommodate group visits at this time.

Free passes

Due to our new online ticketing system, and to ensure we are able to respect the reduced capacity of our site, we will not be able to redeem free museum passes at this time. However, there is complimentary admission to the museum for the last hour of the day.  You MUST reserve your ticket online in advance for that time slot.

FAQ
Why haven’t the fees changed?

While some experiences have been temporarily modified for our visitors’ safety, we are confident that our museum will continue to offer our visitors plenty to see and do during their time on-site!

Location

901 Prince of Wales Drive, Ottawa, Ontario
Please note that visitor parking is located at the Indigo parking lot, accessible via Prince of Wales only.

Parking

ON-SITE PARKING

The museum offers paid, on-site parking, with registration of your licence plate. Please note that visitor parking is located at the Indigo parking lot, accessible via Prince of Wales only.

PAY BY PHONE!

Download the Park Indigo app or the PayByPhone app on your phone before your museum visit and skip the lines at the pay stations.

  1. Download the app on IOS or Android.
  2. When you arrive at the museum, find a parking spot.
  3. Using the app, select the museum as your location or enter the code number located on the pay stations if you are using PayByPhone.
  4. Enter your licence plate number
  5. Select the desired amount of time.
  6. Pay by phone and enjoy your museum visit!

*Please pay for parking on-site. Paying in advance does NOT GUARANTEE a parking place.

ON-SITE PARKING FEES

  • $3 per hour
  • $8 daily maximum
  • $4 evening flat rate after 5 p.m.

Rates include applicable taxes and are subject to change without notice.
An average visit to the museum lasts 2 hours.

A daily maximum parking ticket is valid at the Canada Agriculture and Food Museum, the Canada Aviation and Space Museum, and the Canada Science and Technology Museum (same day only).

The museum remains committed to providing visitors with an affordable educational experience. All parking revenues will be invested in the museum to support programming. Automated pay stations are conveniently located and easy to use.

FAQ
Will I still be able to use the parking meters on-site?

We recommend visitors download the Park Indigo app or the PayByPhone app on your phone before your museum visit, for a touchless option.

However, for those who are unable to do so, the existing parking meters will be available.

Accessibility

The Canada Agriculture and Food Museum is a working farm located on a national heritage site in the heart of Ottawa. While every effort is made to provide a safe and welcoming atmosphere, some areas of the Museum have limited accessibility. However, the Museum is committed to providing an excellent visitor experience, and Staff will do their best to accommodate visitor needs. If you have questions or concerns about your upcoming visit, please contact us.

All programs, services, and exhibitions at the Museum are offered in both English and French.

Designated Accessible Parking

As part of the Museum’s ongoing commitment to accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this permit.

Site Plan & Facilities

There are lots of things to see and do as you explore the world’s only working farm in the heart of a capital city! The museum offers visitors a unique opportunity to see diverse breeds of farm animals—important to past and present Canadian agriculture—and to learn about the food they eat. In addition to breeds common to Canadian agriculture, such as Holstein dairy cows and Angus beef cows, the museum also has Canadienne and Milking Shorthorn dairy cows, and Tamworth pigs. Many other breeds of dairy and beef cattle, pigs, sheep, horses, poultry, goats, rabbits and even honeybees round out the collection.

For your health and safety, the following are currently unavailable: the Demonstration Kitchen, the play area in Canola! Seeds of Innovation, the play area in Food Preservation, the second floor of the Learning Centre, costumes and hands-on items in the Soil Lab. With new health and safety regulations in place, we ask that you do not touch the animals. 

Visit the full list of exhibitions that are open and closed.

Canada Agriculture and Food Museum site plan

Find your way around the farm with this colourful, easy-to-read map (PDF).

Site Plan PDF

The Canada Agriculture and Food Museum includes:

  • learning centre
  • horse and cattle barn
  • dairy barn
  • sheep field
  • small animal barn
  • exhibition halls
  • play structure, parks and picnic area *OPEN WITH RESTRICTIONS IN PLACE*

Bathrooms are conveniently located throughout the farm, in each building, including the exhibition space on the second floor of the Dairy Barn. 

Renting the museum's venues

Currently, the museum’s venues are unavailable for rental due to health and safety restrictions on our site. Check with our events team for future dates.

FAQ
Will any permanent museum spaces be changed?

The children’s play areas located in Canola! Seeds of Innovation and Food Preservation: The Science You Eat have been removed.

Will you still be doing cooking demonstrations?

No, the Demonstration Kitchen remains closed until further notice.

Food & Drink

Join the Canada Agriculture and Food Museum for lunch. The picturesque setting of this demonstration farm is ideal for picnic lunches and snacks.

Please note that the museum is working to install bottle-filler fountains on-site. For health and safety reasons, there are no drinking fountains. We recommend guests bring their own water bottle.

Vending machines provide hot and cold beverages and light snacks. For a more complete meal, you are welcome to bring your own picnic or sack lunch. The museum does not permit the use of barbecues or hibachis on site.

FAQ
Will there be food and drink available on-site?

Please note that the museum is working to install bottle-filler fountains on-site. For health and safety reasons, there are no drinking fountains. We recommend guests bring their own water bottle.

Food vending machines are available, but there is no indoor eating area. There is a limited number of picnic tables outdoors. Please be aware that picnic tables are not sanitized between users.

Can I still bring a picnic?

Yes, but there is a limited number of picnic tables. Please be aware that picnic tables are not sanitized between users.

Animals

The Canada Agriculture and Food Museum is a demonstration farm in the heart of Ottawa. Visitors are always welcome, but some precautions are necessary to keep everyone — both humans and herds — safe.

Interacting with the animals

With new health and safety regulations in place, we ask that you do not touch the animals.

Animal Welfare

View frequently-asked questions about animal welfare at the Canada Agriculture and Food Museum.

View Animal welfare FAQ

horses at the museum

Biosecurity

Protect yourself and the animals by practising biosecurity. Biosecurity is the word we use for simple, inexpensive steps that prevent the introduction and spread of diseases. Learn about biosecurity and the precautions you can take to protect yourself and the Museum’s animals. Download this PDF from the Canada Food Inspection Agency prior to your visit.

Biosecurity PDF

FAQ
Can I still pet the animals?

No, visitors are not allowed to pet animals until further notice. It is not possible to disinfect animals in order to follow public health guidelines.

Filming & Photos

The Canada Agriculture and Food Museum welcomes visitors to take either still or video images of the Museum’s animals, buildings, exhibitions, and grounds during opening hours. All photography is for personal use only, not professional.

Please be respectful of the animals while using your camera. Getting too close or being too aggressive in your attempt to get an image could compromise your safety and cause stress to the animals. For safety reasons and for the enjoyment of all visitors, all indoor photography or video must be done with hand-held devices only; no tripods or selfie sticks indoors.

Please ensure that your photography activities respect the needs, privacy, and safety of visitors, staff, and volunteers. Your activities must not distract staff or volunteers from their primary duties. Please do not take images of other visitors or of Museum staff or volunteers. Photographing visiting schoolchildren and day camp participants is not permitted at any time.

Please remember that the Museum is a working farm. Please be mindful of safety and understand that seasonal weather conditions can impact your visit and photography.

Photography guidelines

Handheld cameras, video cameras, and camera phones are welcomed in all public indoor and outdoor spaces, subject to the following:

  • Photographs and videos are for personal use only and may not be sold or used for any form of promotion, information campaigns or propaganda unless consent has been explicitly granted in writing by Ingenium – Canada’s Museums of Science and Innovation. Failure to request consent for such activities may result in legal action.
  • Selfie sticks and tripods are allowed in outdoor spaces only. Selfie sticks and tripods are not allowed inside.
  • Please maintain a safe distance and regard for all animals, machinery, and visitors.
  • Please do not take images of visitors who are not in your party, or images of Museum staff or volunteers.
  • Photographing visiting schoolchildren and day camp participants is not permitted at any time.

The Canada Agriculture and Food Museum reserves the right, at its sole discretion, to withhold and/or withdraw permission from visitors to take images on its premises if such activity is a disruption to other visitors, staff, or volunteers, and/or is perceived to possibly compromise privacy and/or safety.

The Museum is not responsible for loss of, theft of, or damage to your camera or any other property.

Professional filming and photography on Museum property are permitted only by obtaining permission in advance from the Museum. Failure to request such permission may result in legal action.

Drones

For safety reasons, drones are not permitted at the Canada Agriculture and Food Museum.

Contact
General Information

E-mail: contact@IngeniumCanada.org
Phone: 613-991-3044
Toll free number: 1-866-442-4416

Membership Office

E-mail: member@IngeniumCanada.org
Phone: 613-991-0607
Toll free number: 1-877-210-5598

Fundraising Office
Business Development

Email: kdunster@IngeniumCanada.org

Phone: 613-903-4200 ext. 2102

Media Inquiries
Mailing Address

Canada Agriculture and Food Museum
P.O. Box 9724, Station T
Ottawa, ON K1G 5A3
Canada