Hours and Location

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COVID-19 & Safety

To ensure a safe and enjoyable visit for our visitors and staff, Ingenium is introducing new health and safety guidelines.

For safety reasons, some spaces may be closed. For more information, visit Site Plan & Facilities.

Before you visit

Online Ticketing

ADVANCED TICKETS REQUIRED

All visitors must reserve their tickets in advance online. This includes Ingenium Members and those visiting during the free hour.

Cartoon illustration of an analog clock showing ten minutes before the hour.

ARRIVE 10 MINUTES EARLY

Visitors should arrive at the museum 10 minutes before their time slot to allow time for parking and check-in.

Cartoon illustration of a piece of paper and a mobile device with a blue ticket appearing on both.

HAVE YOUR TICKETS WITH YOU

Make sure you have your tickets with you – in print or on your phone.

Safety Measures

Cartoon illustration of a woman lying in bed with a washcloth on her forehead. Next to the woman is a thermometer showing a high temperature.

STAY AT HOME IF YOU HAVE SYMPTOMS

If you have any symptoms, please postpone your visit until you are well.

Cartoon illustration of three people wearing masks standing apart in a large open space.

REDUCED SITE CAPACITY

To support physical distancing during your visit, a limited number of people will be allowed on-site.

Cartoon illustration of two people in masks looking at various propellers mounted on a wall. An arrow indicates that they are standing two metres apart.

PHYSICAL DISTANCING

Provincial health guidelines require that families and other social units keep at least two metres (six feet) apart from others at all times.

Cartoon illustration of a woman walking six feet behind a man in a wheelchair

DIRECTIONAL SIGNAGE

A directional path through the museum will be posted for visitors to follow.

Cartoon illustration of two adults and a child wearing a mask

FACE MASKS REQUIRED AGE 2 AND UP

Ottawa Public Health requires non-medical face masks to be worn in enclosed public spaces. Learn more about exemptions here.

Cartoon illustration of two hands covered in soap suds held under the flow of a water tap.

ENHANCED CLEANING AND HAND-WASHING STATIONS

Hand-sanitizing stations are available throughout the museum. High-touch areas are cleaned and disinfected frequently.

Visitor Code of Conduct - Canada Aviation and Space Museum

Visitor Code of Conduct

The Canada Aviation and Space Museum is a national museum and is open to all. Respectful use of the space and resources ensures a safe and enriching experience for all visitors.

IMPORTANT! During COVID-19, following the museum and public health guidelines will help to keep you and your loved ones safe during your visit. 

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

List of prohibited items

  • Any bag exceeding 35cm x 35cm x 15.25cm in size
  • Hard-covered briefcases
  • Flags, banners, or posters that might obstruct a visitor’s view
  • Alcohol and glass bottles
  • Drones or other similar objects
  • Any object that makes noise (bells, horns)
  • Any animal, except service animals (presentation of certification required)
  • Fireworks or other pyrotechnical apparatus
  • Laser pointers
  • Audio visual equipment; i.e., video cameras on tripods (exceptions need preapproval by Public Affairs  prior entry) Please contact: contact@techno-science.ca
  • Any weapon, pocket knife, cutter, blade, or any other knives, prohibited weapons, blunt objects, aerosol, capsicum/“pepper spray”*
  • Any object deemed suspicious by security personnel*

*KNIVES, WEAPONS or SUSPICIOUS ITEMS

  • Any knife, weapon, or object considered dangerous or risky is prohibited on the premises
  • Any person with that type of item in their possession will be denied access to the venue, unless they voluntarily dispose of the object in the containers provided for this purpose

Weapons and other items voluntarily given up for that purpose will be destroyed

What new health and safety measures have been implemented?

As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. There will be fewer visitors allowed at any one time, physical distancing will be required and a directional path through the museum will be posted for visitors to follow.

How can I keep myself and my family safe during our visit?

Following the museum and public health guidelines will help to keep you and your loved ones safe during your visit.

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

Will visitors be required to wear masks?

Yes. As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. Exemptions apply to children under two years of age, individuals with medical conditions, and individuals who are unable to apply or remove a mask without assistance. Learn more on exemptions here.

The use of masks, physical distancing, and hand washing are health measures we require of all visitors and staff, to ensure a safe environment for everyone at our sites.

Will museum staff be wearing masks?

Yes.

Why is there a reduced capacity for the site?

To ensure that visitors can safely practise physical distancing during their visit, we have limited the number of people that can be on-site during their selected visit time.

Once the capacity limit has been met for any given time, tickets for that time slot will no longer be available.

Are there any enhanced cleaning protocols in place?

Yes, we have installed additional hand-sanitizing stations throughout the museum. In addition, we are following heightened cleaning protocols, including more frequent cleaning and the disinfection of high-touch areas such as door handles, interactive experiences, and seating surfaces.

Are you taking the temperatures of visitors?

We will not be taking the temperature of visitors.

To ensure the health and safety of other visitors and our staff, if you feel you might be ill, or are exhibiting any symptoms, we kindly ask that you postpone your visit until you are well.

Online Ticketing

Visitors must purchase their tickets online in advance of their visit. Members and those visiting during the free hour from 3:00 p.m. to 4:00 p.m. are required to reserve their time slot using the e-ticket portal below.

This process ensures that we keep the capacity of site visitors within the recommended guidelines, and that practises such as physical distancing can be maintained.

Purchase your e-ticket

When purchasing your ticket, you will be able to select a time slot. Your e-tickets will be available to download on your mobile device.

NOTE: E-tickets are non-transferable, and cannot be cancelled. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Stay at home with symptoms

If you have (mild) symptoms such as shortness of breath, fever, or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

FAQ
Do I need to buy tickets in advance?

Yes. Everyone must purchase an advance ticket online. Visitors will not be able to purchase a ticket from our staff on-site. You will be able to choose a specific time to start your visit. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Please ensure you arrive on time. Unfortunately, it is not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum, as a result of the guidelines issued by Ontario Public Health. Allow for sufficient time to park and make your way to the museum entrance.

  • Unfortunately, if you arrive later than your booked start time, we cannot allow you to enter the museum. You are also not entitled to any reimbursement of the cost of your ticket.
Why do I need to purchase tickets for a specific time?

In order to adhere to provincial health and safety regulations, there is a limit to the number of people who can visit the museum at once.

What happens if I miss my time slot?

Visitors are responsible for arriving on time for the visit time indicated on their ticket. Unfortunately, refunds cannot be issued once your time slot has passed.

Can I buy a ticket on-site?

Unfortunately, tickets cannot be purchased on-site. Tickets are only available through our online admissions portal. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Is there a time restriction for my visit inside the museum?

No, there is no restriction on the duration of your visit. Please note that an average visit takes approximately two hours.

We have designed the ticketing time slots to ensure that visitors have ample time to see and enjoy the entirety of the museum during their visit.

Can I leave the museum and re-enter?

No. In order to respect the reduced site capacity, re-entry is not permitted.

Can I get a refund or make changes to my reservation?

Ticket holders are unable to cancel their tickets.

For any inquiries regarding your purchased tickets, please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I have purchased a ticket and am scheduled to visit the museum soon, but now I have (mild) symptoms. What should I do?

If you have a cold or other symptoms, please stay at home, in accordance with Ottawa Public Health guidelines. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I would like to visit the museum with a group; how can I purchase tickets?

Currently, the museum is only open to individual visitors. This ensures we comply with Ontario public health guidelines.

What if I don’t have a credit card, or I am unable to access the e-ticketing portal?

Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Hours

The Canada Aviation and Space Museum is now reopened.

We plan to be open year-round.

Hours of operation are 10 a.m. to 4 p.m., Thursday to Monday (inclusive).

The museum is open on statutory holidays, except December 25.

The museum offers free admission from 3 p.m. – 4 p.m. You MUST reserve your ticket online in advance for that time slot.

FAQ
Why are the opening hours modified?

We have revised our opening hours to adapt to the new provincial health and safety procedures and guidelines, which are designed to keep our visitors and staff safe.

Are there plans to go back to regular opening hours?

We will continue to review our operational needs and procedures as the situation evolves.

Admission

Visit the Museum today. Your admission fee includes great family-friendly programming and access to a world-renowned collection for self-guided exploration or a guided tour. Current admission fees are:

Scroll to the right to view more of the table.

Category Fees
Adult $15
Senior (age 60+) / Student * $13
Youth (ages 3-17) $10
Child (age 2 and under) Free
Family (6 pers. - max 2 adults) $38
Members Free

All admission prices do not include applicable taxes and are subject to change without notice.
Admission is free daily between 3 p.m. and 4 p.m. You MUST reserve your ticket online in advance for that time slot. 

*Students must show valid student identification.
** Free admission does not apply to special exhibitions and events.

Complimentary parking passes are available to Veterans at the admissions desk.

Purchase your e-ticket

Complimentary admission

Ingenium offers free admission to all active Canadian military personnel, Canadian military veterans, Indigenous peoples, including First Nations, Inuit and Métis, and a support leader accompanying a person with disabilities. When available, presentation of an Identification or Status Card is requested. PLEASE NOTE: You MUST book your ticket in advance by contacting our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Become a member for unlimited free admission!

Group Fees (minimum 15 people)

In order to maintain required health and safety practises at our sites, we are unable to accommodate group visits at this time.

FAQ
Why haven’t the fees changed?

While some experiences have been temporarily modified for our visitors’ safety, we are confident that our museum will continue to offer our visitors plenty to see and do during their time on-site!

Location

11 Aviation Parkway in Ottawa, Ontario.

The Museum is a must-see destination in Canada’s Capital Region. Located just ten minutes from Parliament Hill by car, the Museum is easily accessible. Visit by car, bicycle, public transit, or even airplane!


car By Car

From downtown Ottawa:

  1. Follow Sussex Drive east (becomes the Sir George-Étienne Cartier Parkway)
  2. Exit at Aviation Parkway

From Ottawa west:

  1. Follow Highway 417 east
  2. Take exit 115, St Laurent Blvd north
  3. Turn right on Ogilvie Road
  4. Turn left on Aviation Parkway

From Ottawa east:

  1. Follow Highway 174 west
  2. Take exit 115, St Laurent Blvd north
  3. Turn right on Ogilvie Road
  4. Turn left on Aviation Parkway

From Montreal:

  1. Follow Highway 417 west
  2. Take exit 113B, Aviation Parkway

bike By Bike

The Museum is conveniently located on the Ottawa River Pathway. Find out more about the capital’s cycling paths on the National Capital Commission website.


bus By Public Transit

OC Transpo route 25 brings you to the Museum. Please check the route schedule and map carefully, as not all 25 buses bring you directly to the Museum’s doorstep.

Alternatively, OC Transpo route 7 takes you to the intersection of St Laurent Boulevard and Hemlock Road. From there, you can walk to the Museum by following Hemlock Road eastwards to the Aviation Parkway. (Approximate distance to the Museum is 1.4 kilometres.)


plane By Airplane

The Museum is conveniently located next to the Ottawa Rockcliffe Airport, home of the Rockcliffe Flying Club. GPS co-ordinates are N45 27 46 W75 38 46. If visiting by airplane:

  1. When you arrive at Rockcliffe, contact the Rockcliffe Flying Club at radio frequency 123.5 — club personnel will notify the Museum of your visit.
  2. Taxi over to the Museum, and park at the northeast corner of the building.
  3. A Museum Visitor Services staff member will greet you and escort you to the Museum.
Parking

The museum offers paid, on-site parking, with registration of your license plate.

ON-SITE PARKING – PAY BY PHONE!

Please pay for parking on-site upon arrival.

Download the Park Indigo app or the PayByPhone app on your phone before your museum visit and skip the lines at the pay stations.

  1. Download the app on IOS or Android.
  2. When you arrive at the museum, find a parking spot.
  3. Using the app, select the museum as your location or enter the code number located on the pay stations if you are using PayByPhone.
  4. Enter your licence plate number.
  5. Select the desired amount of time (average visit is a minimum of 2 hours).
  6. Pay by phone* and enjoy your museum visit!

*Please pay for parking on-site. Paying in advance does NOT GUARANTEE a parking place.

ON-SITE PARKING FEES

  • $3 per hour
  • $8 daily maximum
  • $4 evening flat rate after 5 p.m.

Rates include applicable taxes and are subject to change without notice.
An average visit to the museum lasts two hours.

A daily maximum parking ticket is valid at the Canada Agriculture and Food Museum, the Canada Aviation and Space Museum, and the Canada Science and Technology Museum (same day only).

The museum remains committed to providing visitors with an affordable educational experience. All parking revenues will be invested in the museum to support programming. Automated pay stations are conveniently located and easy to use.

ON-SITE PAYMENT METHODS

If you are unable to download the Park Indigo or PayByPhone app, you may make use of the on-site pay stations by using coins, Visa, Mastercard, or Amex. Please respect the guidelines for physical distancing, handwashing, and wearing a mask while paying for parking. 

DESIGNATED ACCESSIBLE PARKING

As part of the museum’s ongoing commitment to accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this valid permit.

Free Parking for Veterans

Complimentary parking is available for Veterans by visiting the museum front desk (remember your licence plate number).

FAQ
Will I still be able to use the parking meters on-site?

We recommend you download the Park Indigo app or the PayByPhone app on your phone before your museum visit, for a touchless option.

However, for those who are unable to do so, the existing parking meters will be available.

Accessibility

The Canada Aviation and Space Museum is dedicated to accessibility for all.

With a few minor exceptions, the museum building and grounds are barrier-free. Regular and motorized wheelchairs are available for use in the museum. Strollers are also available. There is no extra charge for wheelchair or stroller use. For individuals or groups with special needs, such as visual or hearing impairments or learning disabilities, museum staff will gladly work with you to accommodate.

Designated Accessible Parking

As part of the Museum’s commitment to full accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this permit.

Site Plan & Facilities

Facilities

There are lots of things to see and do as you explore Canada’s aviation and aerospace technology! Among the museum’s highlights are the largest surviving pieces of the famous Avro Arrow (its nose section and two wing tips), the original Canadarm used on the Endeavour space shuttle and the Lancaster bomber from the Second World War.

For your health and safety, the following are currently unavailable: the Hall of Tribute, the Life in Orbit and Health in Space exhibitions, the Cessna demonstration, the Redbird simulator, F-16s simulators, Glider Studio (young children play area), the Demonstration Stage, the Observation deck, the outdoor play structure and the Hangar.

Visit the full list of exhibitions that are open and closed.

Visitors to the Canada Aviation and Space Museum enjoy more than just a world-renowned collection of aircraft and artifacts. Top-notch facilities and amenities ensure your visit is both memorable and comfortable.

The museum is fully accessible and barrier-free. Regular and motorized wheelchairs, as well as strollers, are available at no extra cost. As part of the museum’s ongoing commitment to accessibility, designated parking spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this valid permit.

Washrooms, public telephones, and an ATM are all conveniently located near the main entrance. See the Floor Plan for a detailed map of the museum’s interior.

Please note that the museum’s coat room will be closed until further notice, for health and safety reasons.

Enhance Your Experience

Guests are invited to enjoy the museum’s outdoor picnic tables, weather permitting. And don’t forget to pick up a souvenir from the Aeronautica Boutique.

Renting the museum's venues

Currently, the museum’s venues are unavailable for rental, due to health and safety restrictions on our site. Check with our events team for future dates.

FAQ
Will any permanent museum spaces be changed?

Guests can still enjoy the entire collection of aircraft featured in the museum, in addition to Engine Alley and the Canada in Space exhibition.

The following areas will remain temporarily closed for health and safety reasons:

  • Life in Orbit: The International Space Station
  • Health In Space: Daring to Explore
  • Museum demonstration areas
  • RCAF Hall of Tribute
  • Library
  • Runway observation area
  • Flight simulators (including the Redbird)
  • Cockpits
  • Preschool play area
  • Outdoor play structure

You can pick up each of these guides at the Museum’s Admission desk.

The Reserve Hangar is currently closed. Details on all aircraft in the collection are available online.

Food & Drink

Please note that the Café La Vigilance is temporarily closed, including the eating area’s tables and chairs.

Visitors can enjoy a light snack and a variety of beverages in the museum’s vending machines, conveniently located within the museum.

Bottle-filler fountains are available on-site. For health and safety reasons, there are no drinking fountains. We recommend guests bring their own water bottle.

Food and drink are not permitted on the museum floor.

During temperate weather, picnic tables are available adjacent to the museum

Will there be food and drink available on-site?

Please note that the museum is working to install bottle-filler fountains on-site. For health and safety reasons, there are no drinking fountains. We recommend guests bring their own water bottle.

Food vending machines are available, but there is no indoor eating area. There is a limited number of picnic tables outdoors.

Can I still bring a picnic?

Yes, but there is a limited number of picnic tables.

Boutique

Your visit to the Museum is sure to be memorable. Keep the experience fresh with a souvenir from the Aeronautica Boutique. Or, find the perfect gift for the aviation enthusiast in your life.

A wide selection of “flight-flavoured” items includes:

  • airplane and space shuttle toys
  • collectibles and executive gifts
  • adult and children’s apparel
  • aviation books and DVDs
  • lapel pins and key chains
  • model kits

Hours of operation

The Boutique is open during regular museum hours of operation.

Become a member of Ingenium and receive a 10% discount on regularly priced items at all times at the Boutique.

The Boutique is open on statutory holidays, except December 25.

Phone: 613-990-4340

SHOP ONLINE

(All prices in Canadian dollars; shipping extra)

Filming & Photos

Cameras and video cameras are permitted in the Canada Aviation and Space Museum. Devices must be hand-held, and photographs or films must be for personal use only.

The aircraft and artifacts on display throughout the Museum may be easily damaged. Visitors are asked to respect barriers and exercise care when photographing or filming.

Contact
General Information

Email: contact@IngeniumCanada.org
Telephone: 613-991-3044
Toll-free: 1-800-463-2038
Fax: 613-993-3655

Reservations
Membership Office

E-mail: member@IngeniumCanada.org
Telephone: 613-991-0607
Toll-free: 1-877-210-5598
Fax: 613-990-3635

Business Development

Email: kdunster@IngeniumCanada.org

Phone: 613-903-4200 ext. 2102

Media Inquiries
Fundraising Office
Noise Complaints

Telephone: 613-990-9587

Mailing Address

Canada Aviation and Space Museum
P.O. Box 9724, Station T
Ottawa, Ontario
K1G 5A3