Visitor Information

Hours and Location

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Health and Safety

To ensure a safe and enjoyable visit for our visitors and staff, the following health and safety guidelines are in place.

For safety reasons, some spaces are closed. For more information, visit Site Plan & Facilities.

Cartoon illustration of a woman lying in bed with a washcloth on her forehead. Next to the woman is a thermometer showing a high temperature.

STAY AT HOME IF YOU HAVE SYMPTOMS

If you have any symptoms, please postpone your visit until you are well.

Cartoon illustration of two adults and a child wearing a mask

FACE MASKS RECOMMENDED

Masks are no longer mandatory but recommended in the museums.

Online Ticketing

ADVANCED TICKETS REcommended

It is strongly recommended that all visitors reserve their tickets in advance to avoid disappointment. This includes Ingenium Members and those visiting during the free hour.

Cartoon illustration of two hands covered in soap suds held under the flow of a water tap.

ENHANCED CLEANING AND HAND-WASHING STATIONS

Hand-sanitizing stations are available throughout the museum. High-touch areas are cleaned and disinfected frequently.

Cartoon illustration of two people in masks looking at various propellers mounted on a wall. An arrow indicates that they are standing two metres apart.

PHYSICAL DISTANCING RECOMMENDED

Families and other social units keep at least two metres (six feet) apart from others when possible.

Visitor Code of Conduct - Canada Aviation and Space Museum

Visitor Code of Conduct

The Canada Aviation and Space Museum is a national museum and is open to all. Respectful use of the space and resources ensures a safe and enriching experience for all visitors.

IMPORTANT! During COVID-19, following the museum and public health guidelines will help to keep you and your loved ones safe during your visit. 

We also ask that you adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

List of prohibited items

  • Any bag exceeding 35cm x 35cm x 15.25cm in size
  • Hard-covered briefcases
  • Flags, banners, or posters that might obstruct a visitor’s view
  • Alcohol and glass bottles
  • Drones or other similar objects
  • Any object that makes noise (bells, horns)
  • Any animal, except service animals (presentation of certification required)
  • Fireworks or other pyrotechnical apparatus
  • Laser pointers
  • Audio visual equipment; i.e., video cameras on tripods (exceptions need preapproval by Public Affairs  prior entry) Please contact: contact@techno-science.ca
  • Any weapon, pocket knife, cutter, blade, or any other knives, prohibited weapons, blunt objects, aerosol, capsicum/“pepper spray”*
  • Any object deemed suspicious by security personnel*

*KNIVES, WEAPONS or SUSPICIOUS ITEMS

  • Any knife, weapon, or object considered dangerous or risky is prohibited on the premises
  • Any person with that type of item in their possession will be denied access to the venue, unless they voluntarily dispose of the object in the containers provided for this purpose

Weapons and other items voluntarily given up for that purpose will be destroyed

Online Ticketing

Advanced ticketing is strongly recommended to avoid disappointment!

Purchase your e-ticket

When purchasing your ticket, you will be able to select a time slot. Your e-tickets will be available to download on your mobile device.

NOTE: E-tickets are non-transferable, and cannot be cancelled. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Stay at home with symptoms

If you have symptoms such as shortness of breath, fever, or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

FAQ
Do I need to buy tickets in advance? (Click to expand)

Advanced ticketing is no longer required, but it is strongly recommended to avoid disappointment.  Using advanced ticketing, you will be able to choose a specific time to start your visit. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Please ensure you arrive on time.

What happens if I miss my time slot? (Click to expand)

Visitors are responsible for arriving on time for the visit time indicated on their ticket.

Can I buy a ticket on-site? (Click to expand)

Yes. Some tickets are available on site. However, we strongly recommend that visitors purchase their tickets online to ensure they can visit at their desired time. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Is there a time restriction for my visit inside the museum? (Click to expand)

No, there is no restriction on the duration of your visit. Please note that an average visit takes approximately two hours.

Can I leave the museum and re-enter? (Click to expand)

Yes! Visitors may wish to leave the museum for lunch, then re-enter the museum with the presentation of a valid ticket. This is not a problem.

Can I get a refund or make changes to my reservation? (Click to expand)

Ticket holders are unable to cancel their tickets.

For any inquiries regarding your purchased tickets, please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I have purchased a ticket and am scheduled to visit the museum soon, but now I have (mild) symptoms. What should I do? (Click to expand)

If you have a cold or other symptoms, please stay at home, in accordance with Ottawa Public Health guidelines. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I would like to visit the museum with a group; how can I purchase tickets? (Click to expand)

The museum is now accepting self-guided group bookings (minimum 15 people). For group fees, please refer to Admission

To make a group booking request, please contact us by email or by phone:

Email: contact@IngeniumCanada.org
Telephone: 613-991-3053

What if I don’t have a credit card, or I am unable to access the e-ticketing portal? (Click to expand)

Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Hours

The Canada Aviation and Space Museum is open year-round.

Hours of operation are 9 a.m. to 5 p.m., Thursday to Monday (inclusive).

The museum is open on statutory holidays, except December 25.

The museum offers free admission from 4 p.m. to 5 p.m. Please reserve your tickets in advance.

Special Masked Hours

The museum will be offering Special Masked Hours. Masks will be mandatory for all visitors during this time to give vulnerable and high-risk individuals an option to visit the museum in an environment with more health measures in place. No exceptions will be made. The date and time will soon be announced.

Admission

Visit the Museum today. Your admission fee includes great family-friendly programming and access to a world-renowned collection for self-guided exploration or a guided tour. Current admission fees are:

Scroll to the right to view more of the table.

Category Fees
Adult $16.25
Senior (age 60+) / Student * $14
Youth (ages 3-17) $11
Child (age 2 and under) Free
Family (6 pers. - max 2 adults) $41
Members Free

All admission prices do not include applicable taxes and are subject to change without notice.
Admission is free daily between 4 p.m. and 5 p.m. Advanced ticketing is strongly recommended.

*Students must show valid student identification.
** Free admission does not apply to special exhibitions and events.

Complimentary parking passes are available to Veterans at the admissions desk.

Purchase your e-ticket


Complimentary admission

Ingenium offers free admission to all active Canadian military personnel, Canadian military veterans, Indigenous peoples, including First Nations, Inuit and Métis, and a support leader accompanying a person with disabilities. When available, presentation of an Identification Card is requested.

Become a member for unlimited free admission!

Pass Holders

If you have a pass for a free museum visit, please check in at the museum’s front desk. You will be able to access the museum at the next available time slot. Please note that we cannot guarantee access to our museum at a specific time.


Group Fees (minimum 15 people)

Scroll to the right to view more of the table.

 Category Fee (per person)
Adult $13.25
Senior (age 60+) / Student* $11.25
Youth  (ages 3-17) $8
Children (age 2 and under) Free
Bus driver  and 1 tour leader Free

All admission prices do not include applicable taxes and are subject to change without notice.
Admission is free daily between 4 p.m. and 5 p.m.** Advanced ticketing is strongly recommended. 

*Students must show valid student identification.

Reservations

Group Reservation Request

You can also connect directly to our Customer Relations team:
Phone: 613-991-3053 or 1-866-442-4416

Tourism professionals

For preferential group rates, send an email to: contact@IngeniumCanada.org.

Location

11 Aviation Parkway in Ottawa, Ontario.

The Museum is a must-see destination in Canada’s Capital Region. Located just ten minutes from Parliament Hill by car, the Museum is easily accessible. Visit by car, bicycle, public transit, or even airplane!


car By Car

From downtown Ottawa:

  1. Follow Sussex Drive east (becomes the Sir George-Étienne Cartier Parkway)
  2. Exit at Aviation Parkway

From Ottawa west:

  1. Follow Highway 417 east
  2. Take exit 115, St Laurent Blvd north
  3. Turn right on Ogilvie Road
  4. Turn left on Aviation Parkway

From Ottawa east:

  1. Follow Highway 174 west
  2. Take exit 115, St Laurent Blvd north
  3. Turn right on Ogilvie Road
  4. Turn left on Aviation Parkway

From Montreal:

  1. Follow Highway 417 west
  2. Take exit 113B, Aviation Parkway

bike By Bike

The Museum is conveniently located on the Ottawa River Pathway. Find out more about the capital’s cycling paths on the National Capital Commission website.


bus By Public Transit

OC Transpo route 25 brings you to the Museum. Please check the route schedule and map carefully, as not all 25 buses bring you directly to the Museum’s doorstep.

Alternatively, OC Transpo route 7 takes you to the intersection of St Laurent Boulevard and Hemlock Road. From there, you can walk to the Museum by following Hemlock Road eastwards to the Aviation Parkway. (Approximate distance to the Museum is 1.4 kilometres.)


plane By Airplane

The Museum is conveniently located next to the Ottawa Rockcliffe Airport, home of the Rockcliffe Flying Club. GPS co-ordinates are N45 27 46 W75 38 46. If visiting by airplane:

  1. When you arrive at Rockcliffe, contact the Rockcliffe Flying Club at radio frequency 123.5 — club personnel will notify the Museum of your visit.
  2. Taxi over to the Museum, and park at the northeast corner of the building.
  3. A Museum Visitor Services staff member will greet you and escort you to the Museum.

Parking

The museum offers paid, on-site parking, with registration of your license plate.

ON-SITE PARKING – PAY BY PHONE!

Please pay for parking on-site upon arrival.

Download the Park Indigo app on your phone before your museum visit and skip the lines at the pay stations.

  1. Download the app on IOS or Android.
  2. When you arrive at the museum, find a parking spot.
  3. Using the app, select the museum as your location.
  4. Enter your licence plate number.
  5. Select the desired amount of time (average visit is a minimum of 2 hours).
  6. Pay by phone* and enjoy your museum visit!

*Please pay for parking on-site. Paying in advance does NOT GUARANTEE a parking place.

ON-SITE PARKING FEES

  • $3.25 per hour
  • $8 daily maximum
  • $5 evening flat rate after 5 p.m.

Rates include applicable taxes and are subject to change without notice.
An average visit to the museum lasts two hours.

A daily maximum parking ticket is valid at the Canada Agriculture and Food Museum, the Canada Aviation and Space Museum, and the Canada Science and Technology Museum (same day only).

The museum remains committed to providing visitors with an affordable educational experience. All parking revenues will be invested in the museum to support programming. Automated pay stations are conveniently located and easy to use.

ON-SITE PAYMENT METHODS

If you are unable to download the Park Indigo app, you may make use of the on-site pay stations by using coins, Visa, Mastercard, or Amex. Please respect the guidelines for physical distancing, handwashing, and wearing a mask while paying for parking. 

DESIGNATED ACCESSIBLE PARKING

As part of the museum’s ongoing commitment to accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this valid permit.

Free Parking for Veterans

Complimentary parking is available for Veterans by visiting the museum front desk (remember your licence plate number).

FAQ
Will I still be able to use the parking meters on-site? (Click to expand)

We recommend you download the Park Indigo app on your phone before your museum visit, for a touchless option.

However, for those who are unable to do so, the existing parking meters will be available.

Accessibility

The Canada Aviation and Space Museum is dedicated to accessibility for all.

With a few minor exceptions, the museum building and grounds are barrier-free. Regular and motorized wheelchairs are available for use in the museum. Strollers are also available. There is no extra charge for wheelchair or stroller use. For individuals or groups with special needs, such as visual or hearing impairments or learning disabilities, museum staff will gladly work with you to accommodate.

Designated Accessible Parking

As part of the Museum’s commitment to full accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this permit.

Site Plan and Facilities

You can pick up each of these guides at the Museum’s Admission desk.

The Reserve Hangar is currently closed. Details on all aircraft in the collection are available online.

Facilities

There are lots of things to see and do as you explore Canada’s aviation and aerospace technology! Among the museum’s highlights are the largest surviving pieces of the famous Avro Arrow (its nose section and two wing tips), the original Canadarm used on the Endeavour space shuttle and the Lancaster bomber from the Second World War.

For your health and safety, the following are currently unavailable: the Cessna demonstration area, the Redbird simulator, F-16s simulators, Glider Studio (young children play area), the Demonstration Stage, and the Hangar.

Some interactive touch experiences in the exhibitions are not currently available. This is to meet the City of Ottawa’s current public health guidelines.

Visit the full list of exhibitions that are open and closed.

Visitors to the Canada Aviation and Space Museum enjoy more than just a world-renowned collection of aircraft and artifacts. Top-notch facilities and amenities ensure your visit is both memorable and comfortable.

The museum is fully accessible and barrier-free. Regular and motorized wheelchairs, as well as strollers, are available at no extra cost. As part of the museum’s ongoing commitment to accessibility, designated parking spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this valid permit.

Washrooms, public telephones, and an ATM are all conveniently located near the main entrance. See the Floor Plan for a detailed map of the museum’s interior.

Enhance Your Experience

Guests are invited to enjoy the museum’s outdoor picnic tables, weather permitting. And don’t forget to pick up a souvenir from the Aeronautica Boutique.

Renting the museum's venues

Ingenium and its three museum sites are available for events.

Please note that some of our spaces may not be available for booking, and events may be limited based on provincial guidelines for capacity and social distancing.

Check with our events team for available dates.

Will any permanent museum spaces be changed? (Click to expand)

Guests can still enjoy the entire collection of aircraft featured in the museum.  Some interactive touch experiences are not currently available.

The following areas will remain temporarily closed for health and safety reasons:

  • Museum demonstration areas
  • Library
  • Flight simulators (including the Redbird)
  • Cockpits
  • Preschool play area

Food and Drink

The Collective | Le Collectif; an Urban Element experience is the new café at the Canada Aviation and Space Museum.
Learn more about The Collective | Le Collectif.

Check out The Collective | Le Collectif seasonal menu!

hours of operation

Friday to Sunday 10 a.m. to 4 p.m.

Bottle-filler fountains are available on-site. Drinking and bottle-filler fountains are available on-site. We recommend guests bring their own water bottle.

Food and drink are not permitted on the museum floor.

During temperate weather, picnic tables are available adjacent to the museum

Can I still bring a picnic? (Click to expand)

Yes, but there is a limited number of picnic tables.

Boutique

Your visit to the Museum is sure to be memorable. Keep the experience fresh with a souvenir from the Aeronautica Boutique. Or, find the perfect gift for the aviation enthusiast in your life.

A wide selection of “flight-flavoured” items includes:

  • airplane and space shuttle toys
  • collectibles and executive gifts
  • adult and children’s apparel
  • aviation books and DVDs
  • lapel pins and key chains
  • model kits

Hours of operation

The Boutique is open from 10:30 a.m. to 5:00 p.m. Thursdays to Mondays.

Become a member of Ingenium and receive a 10% discount on regularly priced items at all times at the Boutique.

The Boutique is open on statutory holidays, except December 25.

Phone: 613-990-4340

SHOP ONLINE

(All prices in Canadian dollars; shipping extra)

Filming and Photos

Cameras and video cameras are permitted in the Canada Aviation and Space Museum. Devices must be hand-held, and photographs or films must be for personal use only.

The aircraft and artifacts on display throughout the Museum may be easily damaged. Visitors are asked to respect barriers and exercise care when photographing or filming.

Contact

General Information
Reservations
Membership Office
Business Development

Email: kdunster@IngeniumCanada.org

Phone: 613-903-4200 ext. 2102

Media Inquiries
Fundraising Office
Noise Complaints

Telephone: 613-990-9587

Mailing Address

Canada Aviation and Space Museum
P.O. Box 9724, Station T
Ottawa, Ontario
K1G 5A3