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COVID-19 & Safety

To ensure a safe and enjoyable visit for our visitors and staff, Ingenium is introducing new health and safety guidelines.

For safety reasons, some spaces may be closed. This includes the Crazy Kitchen, ZOOOM (Children’s Innovation Zone), access to the locomotive cab, and Exploratek. For more information, visit Site Plan & Facilities.

Before you visit

Online Ticketing

ADVANCED TICKETS REQUIRED

All visitors must reserve their tickets in advance online. This includes Ingenium Members and those visiting during the free hour.

Cartoon illustration of an analog clock showing ten minutes before the hour.

ARRIVE 10 MINUTES EARLY

Visitors should arrive at the museum 10 minutes before their time slot to allow time for parking and check-in.

Cartoon illustration of a piece of paper and a mobile device with a blue ticket appearing on both.

HAVE YOUR TICKETS WITH YOU

Make sure you have your tickets with you – in print or on your phone.

Safety Measures

Cartoon illustration of a woman lying in bed with a washcloth on her forehead. Next to the woman is a thermometer showing a high temperature.

STAY AT HOME IF YOU HAVE SYMPTOMS

If you have any symptoms, please postpone your visit until you are well.

Cartoon illustration of three people wearing masks standing apart in a large open space.

REDUCED SITE CAPACITY

To support physical distancing during your visit, a limited number of people will be allowed on-site.

Cartoon illustration of two people in masks looking at various microscopes on a shelf. An arrow indicates that they are standing two metres apart.

PHYSICAL DISTANCING

Provincial health guidelines require that families and other social units keep at least two metres (six feet) apart from others at all times.

Cartoon illustration of a woman walking six feet behind a man in a wheelchair

DIRECTIONAL SIGNAGE

A directional path through the museum will be posted for visitors to follow.

Cartoon illustration of two adults and a child wearing a mask

FACE MASKS REQUIRED AGE 2 AND UP

Ottawa Public Health requires non-medical face masks to be worn in enclosed public spaces. Learn more about exemptions here.

Cartoon illustration of two hands covered in soap suds held under the flow of a water tap.

ENHANCED CLEANING AND HAND-WASHING STATIONS

Hand-sanitizing stations are available throughout the museum. High-touch areas are cleaned and disinfected frequently.

Visitor Code of Conduct

Visitor Code of Conduct

The Canada Science and Technology Museum is a national museum and is open to all. Respectful use of the space and resources ensures a safe and enriching experience for all visitors.

IMPORTANT! During COVID-19, following the museum and public health guidelines will help to keep you and your loved ones safe during your visit.

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

LIST OF PROHIBITED ITEMS

  • Any bag exceeding 35cm x 35cm x 15.25cm in size
  • Hard-covered briefcases
  • Flags, banners, or posters that might obstruct a visitor’s view
  • Alcohol and glass bottles
  • Drones or other similar objects
  • Any object that makes noise (bells, horns)
  • Any animal, except service animals (presentation of certification required)
  • Fireworks or other pyrotechnical apparatus
  • Laser pointers
  • Audio visual equipment; i.e., video cameras on tripods (exceptions need preapproval by Public Affairs  prior entry) Please contact: contact@IngeniumCanada.org
  • Any weapon, pocket knife, cutter, blade, or any other knives, prohibited weapons, blunt objects, aerosol, capsicum/“pepper spray”*
  • Any object deemed suspicious by security personnel*

*KNIVES, WEAPONS or SUSPICIOUS ITEMS

  • Any knife, weapon, or object considered dangerous or risky is prohibited on the premises
  • Any person with that type of item in their possession will be denied access to the venue, unless they voluntarily dispose of the object in the containers provided for this purpose
  • Weapons and other items voluntarily given up for that purpose will be destroyed.
What new health and safety measures have been implemented?

As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. There will be fewer visitors allowed at any one time, physical distancing will be required, and a directional path through the museum buildings will be posted for visitors to follow. 

How can I keep myself and my family safe during our visit?

Following the museum and public health guidelines will help to keep you and your loved ones safe during your visit.

Be COVIDWise:

  • W – Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain a physical distance of two metres (six feet).
  • I – Isolate yourself from others when you are sick (and get tested promptly if you have COVID-like symptoms).
  • S – Stay two metres (six feet) apart from those outside your household.
  • E – Exercise proper hand hygiene; wash your hands regularly or use sanitizer, especially before touching your face.

We also ask that you respect the established directional paths and adhere to the guidelines defined in the PDF below.

Code of Conduct PDF

Will visitors be required to wear masks?

Yes. As announced by Ottawa Public Health on July 7, 2020, non-medical face masks are required for enclosed public spaces, such as museums. Exemptions apply to children under two years of age, individuals with medical conditions, and individuals who are unable to apply or remove a mask without assistance. Learn more on exemptions here.

The use of masks, physical distancing, and hand washing are health measures we require of all visitors and staff, to ensure a safe environment for everyone at our sites.

Will museum staff be wearing masks?

Yes.

Why is there a reduced capacity for the site?

To ensure that visitors can safely practise physical distancing during their visit, we have limited the number of people that can be on-site during their selected visit time.

Once the capacity limit has been met for any given time, tickets for that time slot will no longer be available.

Are there any enhanced cleaning protocols in place?

Yes, we have installed additional hand-sanitizing stations throughout the museum. In addition, we are following heightened cleaning protocols, including more frequent cleaning and the disinfection of high-touch areas such as door handles, interactive experiences, and seating surfaces.

Are you taking the temperatures of visitors?

We will not be taking the temperature of visitors.

To ensure the health and safety of other visitors and our staff, if you feel you might be ill, or are exhibiting any symptoms, we kindly ask that you postpone your visit until you are well.

Online Ticketing

Visitors must purchase their tickets online in advance of their visit. Members and those visiting during the free hour from 3 p.m. to 4 p.m. are also required to reserve their time slot using the e-ticket portal.

This process ensures that we keep the capacity of site visitors within the recommended guidelines, and that practises such as physical distancing can be maintained.

Purchase your e-ticket

When purchasing your ticket, you will be able to select a time slot. Your e-tickets will be available to download on your mobile device.  

NOTE: E-tickets are non-transferable, and cannot be cancelled. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Stay at home with symptoms

If you have (mild) symptoms such as shortness of breath, fever, or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Do I need to buy tickets in advance?

Yes. Everyone must purchase an advance ticket online. Visitors will not be able to purchase a ticket from our staff on-site. You will be able to choose a specific time to start your visit. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Please ensure you arrive on time. Unfortunately, it is not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum, as a result of the guidelines issued by Ontario Public Health. Allow for sufficient time to park and make your way to the museum entrance.

  • Unfortunately, if you arrive later than your booked start time, we cannot allow you to enter the museum. You are also not entitled to any reimbursement of the cost of your ticket.
Why do I need to purchase tickets for a specific time?

In order to adhere to provincial health and safety regulations, there is a limit to the number of people who can visit the museum at once.

What happens if I miss my time slot?

Visitors are responsible for arriving on time for the visit time indicated on their ticket. Unfortunately, refunds cannot be issued once your time slot has passed.

Can I buy a ticket on-site?

Unfortunately, tickets cannot be purchased on-site. Tickets are only available through our online admissions portal. Unable to purchase your tickets online or have questions? Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Is there a time restriction for my visit inside the museum?

No, there is no restriction on the duration of your visit. Please note that an average visit takes approximately two hours.

We have designed the ticketing time slots to ensure that visitors have ample time to see and enjoy the entirety of the museum during their visit.

Can I leave the museum and re-enter?

No. In order to respect the reduced site capacity, re-entry is not permitted.

Can I get a refund or make changes to my reservation?

Ticket holders are unable to cancel their tickets.

For any inquiries regarding your purchased tickets, please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I have purchased a ticket and am scheduled to visit the museum soon, but now I have (mild) symptoms. What should I do?

If you have a cold or other symptoms, please stay at home, in accordance with Ottawa Public Health guidelines. You can switch your ticket to another day, free of charge. Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

I would like to visit the museum with a group; how can I purchase tickets?

Currently, the museum is only open to individual visitors. This ensures we comply with Ontario public health guidelines.

What if I don’t have a credit card, or I am unable to access the e-ticketing portal?

Please contact our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Hours

The Canada Science and Technology Museum is now reopened.

We plan to be open year-round.

Hours of operation are 10 a.m. – 4 p.m., Wednesday to Sunday.

The museum is open on statutory holidays, except December 25.

The museum offers free admission from 3 – 4 p.m. You MUST reserve your ticket online in advance for that time slot.

Why are the opening hours modified?

We have revised our opening hours to adapt to the new provincial health and safety procedures and guidelines, which are designed to keep our visitors and staff safe.

Are there plans to go back to regular opening hours?

We will continue to review our operational needs and procedures as the situation evolves.

Admission
Category Fees
Adult $17
Senior (age 60+) / Student* $13
Youth (ages 3-17) $11
Children (age 2 and under) Free
Family (2 adults and up to 4 youth) $43
Member Free

All admission prices do not include applicable taxes and are subject to change without notice.
Admission is free daily between 3 p.m. and 4 p.m.** You MUST reserve your ticket online in advance for that time slot.

*Students must show valid student identification.
** Free admission does not apply to special exhibitions and events
.

Purchase your e-ticket

Complimentary admission

Ingenium offers free admission to all active Canadian military personnel, Canadian military veterans, Indigenous peoples, including First Nations, Inuit and Métis, and a support leader accompanying a person with disabilities. When available, presentation of an Identification or Status Card is requested. PLEASE NOTE: You MUST book your ticket in advance by contacting our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Become a member for unlimited free admission!

Group fees

In order to maintain required health and safety practises at our sites, we are unable to accommodate group visits at this time.

Free passes

Due to our new online ticketing system, and to ensure we are able to respect the reduced capacity of our site, we will not be able to redeem free museum passes at this time. However, there is complimentary admission to the museum for the last hour of the day. Visitors must book their online tickets in advance of their visit for this free hour.

Why haven’t the fees changed?

While some experiences have been temporarily modified for our visitors’ safety, we are confident that our museum will continue to offer our visitors plenty to see and do during their time on-site!

Location

1867 St Laurent Blvd

By car By car

From the Queensway (Highway 417):

  1. Exit at St Laurent Blvd (south).
  2. Drive 2.6 kilometres south, to Lancaster Road.
  3. Turn left on Lancaster Road.

The museum offers paid, on-site parking. However, due to a high volume of visitors – especially during weekends and holidays – you are encouraged to use alternate modes of transportation.


by bus By public transit

To reach the museum by bus, use the OC Transpo travel planner. You can also call OC Transpo at 613-741-4390.

Parking

The museum offers paid, on-site parking, with registration of your licence plate.

Pay by phone!

We recommend visitors download the Park Indigo app or the PayByPhone app on your phone before your museum visit, for a touchless option. 

  1. Download the app on IOS or Android.
  2. When you arrive at the museum, find a parking spot.
  3. Using the app, select the museum as your location or enter the code number located on the pay stations if you are using PayByPhone.
  4. Enter your licence plate number.
  5. Select the desired amount of time.
  6. Pay by phone* and enjoy your museum visit!

*Please pay for parking on-site. Paying in advance does NOT GUARANTEE a parking place.

On-site parking fees

  • $3 per hour
  • $8 daily maximum
  • $4 evening flat rate after 5 p.m.

Gladwin Street parking fees

  • $6 flat rate

Rates include applicable taxes and are subject to change without notice.
An average visit to the museum lasts two hours.

A daily maximum parking ticket is valid at the Canada Agriculture and Food Museum, the Canada Aviation and Space Museum, and the Canada Science and Technology Museum (same day only).

The museum remains committed to providing visitors with an affordable educational experience. All parking revenues will be invested in the museum to support programming. Automated pay stations are conveniently located and easy to use.

On-site payment methods

If you are unable to download the Park Indigo app or the PayByPhone app, you may make use of the on-site pay stations by using coins, Visa, Mastercard, or Amex. Please respect the guidelines for physical distancing, handwashing, and wearing a mask while paying for parking. 

Buses

For tour and school buses, there is a passenger drop-off area at the front entrance.
For the time being, the Museum parking lots cannot accommodate buses.
 

Parking Map

Will I still be able to use the parking meters on-site?

We recommend visitors download the Park Indigo app or the PayByPhone app on your phone before your museum visit, for a touchless option.

However, for those who are unable to do so, the existing parking meters will be available.

Accessibility

The Canada Science and Technology Museum is committed to providing an accessible environment to visitors of all ages and abilities.

Getting to the museum

Parking

Visitor drop off and pick up is allowed at the main entrance to the museum.

The museum offers paid parking. Please note that the ticketing system uses your vehicle’s licence plate number; be sure to note it before leaving your car to pay. You do not need to return to your vehicle after making payment; your vehicle plates are tracked.

There are several designated parking spots for expectant mothers near the museum’s main entrance.

As part of the museum’s ongoing commitment to accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this permit.

Public transportation

To reach the Canada Science and Technology Museum by bus, use the OC Transpo Travel Planner. You can also call OC Transpo at 613-741-4390.

Entrance

The designated main entrance is accessible to people using wheeled devices.


In the museum

Getting around

Wheelchairs can be borrowed free of charge, on a first-come, first-served basis. To sign out a wheelchair, please visit our admissions desk.

The Canada Science and Technology Museum features level flooring throughout, with the exception of the Steam: A World in Motion exhibition and the Sound by Design exhibition, which are accessible via a ramp.

Seating is available in all areas of the museum. Each seating area includes seats with arm and back supports.

Demo stage

The Demo Stage features seating for visitors using wheelchairs, as well as seats with arm and back supports.

Support persons

The Canada Science and Technology Museum offers free admission to one support person accompanying a person with disabilities. You MUST book your ticket in advance by contacting our Customer Relations Team by phone at: 613-991-3044 or 1-866-442-4416, or by email: contact@IngeniumCanada.org.

Service animals

Service animals, such as guide dogs and hearing dogs, are welcome in the Canada Science and Technology Museum.

Washrooms

Washrooms are located in the main entrance of the museum, and at the back of the museum (through the From Earth to Us exhibition).

In addition, there is a separate gender-neutral/universal washroom, equipped with an adult-sized change table and a motorized lift, located across from the cafeteria.

Baby care and nursing

Washrooms throughout the museum feature diaper-changing tables.

Breastfeeding is welcome in all locations in the Canada Science and Technology Museum.

Volume controls

Exhibits that include a sound component feature volume controls and headphone jacks. The museum does not provide headphones.

Sensory concerns

Light, noise, and crowds will vary throughout the Canada Science and Technology Museum.

At peak times, the museum will be noisy; visitors may consider bringing noise-reducing headphones.

Designated accessible parking

As part of the museum’s ongoing commitment to accessibility, designated spaces are available for people with special needs (permit required). There is no fee for parking vehicles with this valid permit.

Site Plan & Facilities

There are lots of things to see and do as you explore Canada’s story of science, technology, and innovation! See live fire demos and other fun experiments. Stand side-to-side with a locomotive. Imagine living in a tiny house. Surround yourself with the bicycle vortex. See spy cameras, chicken glasses and a nuclear fusion reactor. These are just some of the exciting innovations to explore. 

For your health and safety, the following are currently unavailable: the Crazy Kitchen, ZOOOM (Children’s Innovation Zone), Exploratek, access to the locomotive cab, the glacier, prospector's tent, quiet cube, soundscape installation, costumes and some interactive experiences.

Visit the full list of exhibitions that are open and closed.

CSTM Site Plan

The Visitor Map provides an overview of the Museum’s main exhibitions, activity areas, and highlights that should not be missed.

Site Plan PDF

Facilities

While engaging, educational exhibitions are the main attraction, visitors to the Canada Science and Technology Museum will also enjoy the modern, spacious feel of this 80,000 sq. ft. space.

All museum exhibitions and indoor programs are completely accessible to wheelchairs and strollers. Courtesy wheelchairs are available at the Admission desk.

Washrooms – all equipped with diaper-changing facilities – are available throughout the museum (see the museum floor plan for specific locations).

Rent the museum’s Venues

Currently, the museum’s venues are unavailable for rental due to health and safety restrictions on our site. Check with our events team for future dates.

Will any permanent museum spaces be changed?

Yes. For health and safety reasons, ZOOOM (Children’s Innovation Zone), Exploratek, and the Crazy Kitchen will remain closed for the time being. Some other high touch interactive experiences, and enclosed spaces are also temporarily unavailable, such as access to the locomotive cab.

We will continue to review our operational needs and procedures as the situation evolves.

Will you still be doing science demonstrations?

Yes, live science demonstrations will be presented at the Demo Stage. However, in order to respect social distancing, the number of seats available have been reduced.

Please check our daily schedule upon arrival.

artifacts behind glass at the museum and a mobile phone

I-Spy Game

Explore the museum exhibitions with eagle eyes. Can you match the pictures to the fine details of artefacts both big and small?

There are many ways to play:

  • pick up an activity sheet on site, 
  • download the pdf to your mobile device, 
  • or print it at home before your visit to the museum.

Please note that no pencils will be distributed with the activity sheet.

Food & Drink

Please note that the museum cafeteria is temporarily closed, including the eating area’s tables and chairs.

Visitors can enjoy a light snack and a variety of beverages in the museum’s vending machines, conveniently located within the museum.

Bottle-filler fountains are available on-site. For health and safety reasons, there are no drinking fountains. We recommend guests bring their own water bottle.

Food and drink are not permitted on the museum floor.

During temperate weather, picnic tables are available outside. Please be aware that picnic tables are not sanitized between users.

Will the cafeteria be open?

The museum’s cafeteria is closed. However, you can purchase light snacks from the vending machines. Please note there is no indoor eating area and a limited number of picnic tables outside.

Can I still bring a picnic?

Yes, but there is a limited number of picnic tables. The museum does not permit the use of barbecues or hibachis on site. Please be aware that picnic tables are not sanitized between users.

Are the water fountains operational?

For health and safety reasons, there are no operational drinking fountains but the museum have bottle-filler fountains on-site. We recommend guests bring their own water bottle.

Boutique

No visit is complete without stopping in our Boutique. Whether to find inspired science books, kits, toys, clothing and gifts - you will find a fantastic selection of unique and educational products... all related to your museum experience.

Our ever-changing toy section includes retro toys, products, and educational kits that parents will appreciate as much as their kids. Budding, young innovators can roll up their sleeves and enjoy hands-on play with plasma balls, water rockets, astronaut ice cream, and much more!

The Boutique is open during regular museum hours of operation.

Methods of payment

The Boutique accepts cash, debit, Visa and Mastercard.

Contact us

Boutique Email: boutique@IngeniumCanada.org

SHOP ONLINE

(All prices in Canadian dollars; shipping extra)

Filming & Photos

The Canada Science and Technology Museum welcomes visitors to take either still or video images of the museum’s artifacts, exhibitions, and building during opening hours. All photography must be used for personal use only, not professional/commercial.

For safety reasons and for the enjoyment of all visitors, all indoor photography or video must be done with hand-held devices only; no tripods or selfie sticks indoors.

Please ensure that your photography activities respect the needs, privacy, and safety of visitors, staff, and volunteers. Your activities must not distract staff or volunteers from their primary duties. Please do not take images of other visitors, museum staff, or volunteers. Photographing visiting schoolchildren and day camp participants is not permitted at any time.

Photography guidelines

Handheld cameras, video cameras, and camera phones are welcomed in all public indoor and outdoor spaces, subject to the following:

  • Photographs and videos are for personal use only and may not be sold or used for any form of promotion, information campaigns, or propaganda unless consent has been explicitly granted in writing by Ingenium – Canada’s Museums of Science and Innovation. Failure to request consent for such activities may result in legal action.
  • Selfie sticks and tripods are allowed in outdoor spaces only. Selfie sticks and tripods are not allowed inside.
  • Please maintain a safe distance and regard for all visitors.
  • Please do not take images of visitors who are not in your party, museum staff, or volunteers.
  • Photographing visiting schoolchildren and day camp participants is not permitted at any time.

The Canada Science and Technology Museum reserves the right, at its sole discretion, to withhold and/or withdraw permission from visitors to take images on its premises if such activity is a disruption to other visitors, staff, or volunteers, and/or is perceived to possibly compromise privacy and/or safety.

The museum is not responsible for loss of, theft of, or damage to your camera or any other property.

Professional filming and photography on museum property are permitted only by obtaining permission in advance from the museum. Failure to request such permission may result in legal action.

Drones

For safety reasons, drones are not permitted at the Canada Science and Technology Museum.

Share your photos with us!

We’d love to hear about your museum experience – share your photos and comments through our social media channels.

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Contact
General Information
Reservations
Membership Office
Business Development

Email: kdunster@IngeniumCanada.org

Phone: 613-903-4200 ext. 2102

Media Inquiries
Fundraising Office
Mailing Address

Canada Science and Technology Museum
P.O. Box 9724, Station T
Ottawa, Ontario  K1G 5A3
Canada